[게이트고메코리아(유)] Asst Account Manager 고객 서비스, 판매 경력자

{모집요강}

- 모 집 분 야 : 

- 근   무   지 : 인천 중구 공항동로2길 103

- 자 격 요 건 :

    ㆍ학사(4년제) 이상 소유

    ㆍ관련분야 3년 이상 경력자 우대

    ㆍ영어 사용 가능자 우대

Responsibilities
 

• Communicates directly with customers to understand their needs and manages all situations and issues directly

• Monitors and tracks all situations (relating to customers), as well as manages the proper and timely investigation
of all Customer Compliments and Complaints.

• Collaborates with local process owners to facilitate customer need fulfilment, follows up with customers’ feedback
(comments, compliments and complaints), ensures that any irregularity(s) are rectified and preventive measures
are taken to avoid reoccurrence.

              o All incidents, irregularities and measures to take are to be communicated with customers at all times

              o Pre- and Post-presentation/audit meetings with concerned local process owners are required, so as to
         ensure preparedness

              o Responsible for communicating all information received from customers with all local process owners,
         as well as the Business Support team

• Executes prompt problem solving and resolution, or if necessary appropriate escalation

• Coordinates all operations and projects relating to customers

             o Organizes all Menu Presentations

             o Conducts meal tastings on behalf of the customer and provides update reports

             o Conducts audits, such as pre-flight checks, on board audits on behalf of the customer

• Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities are documented on invoice.

• Manages any claims, follows up on any payment due by customers

• Follows up on the account performance process (such as, penalties, bonuses, invoicing, etc)

• Coordinates and updates of data into ERP system

• Coordinates tender processes, ensuring timelines are met and all information is promulgated to the respective departments

• Reviews final tender submission

• Supports Budget Process

• Conduct regular Cost vs Actual Price reviews

            o Responsible for the accuracy of all costing and pricing

            o Responsible for customer profitability (CM1)

• Identify industry trends

            o Conducting regular market researches, etc

            o Exploring new business opportunities

• Adheres to Gate Gourmets company policy and procedures.

   Qualifications

Education:

• Degree holder in Hospitality or Business Management or related subjects (호스피탤리티, 경영학 또는 관련 과목의 학위 보유자)

Experience:
·        3 Years experience in either Customer Service, or Sales. (고객 서비스 또는 영업 분야에서 3년간 근무한 경력)

·      Preferably with hotel, airline or restaurant experience. (호텔, 항공사 또는 레스토랑 경험 선호)

Technical Skills: (Certification, Licenses and Registration)

- 근 무 조 건 : 정규직

- 근 무 요 일 / 시 간 : 주 5일(월~금)

- 모 집 인 원 : 0명

{전형방법}

- 접수마감일 :  2022년 8월 26일 24시

- 접 수 기 간 : 2022년 8월 12일 (금)  ~ 2022년 8월 26일 (금)

- 접 수 방 법 : 사람인 입사지원

- 문   의   처 : 

{지원방법}

지원링크 : https://bit.ly/3PdKf5j